Seminars Executive General Manager Digital Marketing 5-Diamond Service QuickBooks

5-DIAMOND Customer SERVICE

No matter where you dine or travel, there’s always one thing that you always expect to find: quality service. So, why should your customers expect anything less?

Through The Hotel Institute’s approach to 5-Diamond Service you’ll learn ways to instill your team with a sense of pride and passion that is certain to help exceed expectations. 5-Diamond service is an aspect of business integral to any corporation, and that’s because we all share a common trait: every one of us has needs, wants, and emotions. The ability of your employees to anticipate and react to these traits is a major step towards providing quality service.

Providing customer service excellence is what will keep your customers coming back.

Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.
This customer service training seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.

What You Will Learn

  • Increased understanding of The Hotel Institute’s definition of 5-Diamond service.
  • Define “the Customer” and What is “Service
  • Understand the importance of every single customer interaction Understand and Apply a 5-Diamond Service Model
  • Understand and Use Modern Telephone Service Techniques
  • Understand the Importance of Complaints and Learn how to Manage Them
  • Understand the Importance of Teamwork and Become Better Team Members
  • Design and develop your own WOW effect

Our 5-Diamon Customer Service Seminar can be offered at the convenience of your location, or we can accommodate larger groups in a conference room near your location, (Click here to fill out our Contact Form) or you can visit our Seminars page to see when we will offer the course near your area.

Seminars
Executive General Manager
5-Diamond Customer Service
Digital Marketing
Quickbooks Training