Provided by American Hotel and Lodging Educational Institute
Certification Online Training Guest Service Gold

Guest Service Program Offers a Complete Property Training Plan and Certification

Guest Service Gold, a new guest service training program developed by the Educational Institute shows employees and properties how to achieve a new standard of exceptional service based on emotionally engaging with guests in memorable ways.

Training, Employee Certification, Property Certification Guest Service Gold

Training

Guest Service Gold features a video with seven brief stories —based on true stories of award-winning guest service—focusing on the emotional elements used to motivate and inspire hotel employees to ‘go for the gold’ when it comes to providing service above and beyond guests expectations. This training can be delivered in 2 hours, and includes: a DVD, pre-shift lesson plans, one trainer’s guide, and five participant workbooks. Download a SAMPLE Copy

Employee Certification

Each line-level employee who completes the Guest Service Gold Training Program or an equivalent training program offered by the property is eligible to become a Certified Guest Service Professional (CGSP).

Property Certification

A property that certifies 100% of its line-level positions will become a Certified Guest Service Property. The property will receive a plaque to proudly display in their lobby/front desk area for guest to recognize their commitment to providing exceptional guest service.

In order to become certified by the Educational Institute, you must meet the knowledge requirements, the experience requirements and then successfully complete a certification examination.

For additional information, please email info@thehotelinstitute.com
or call 1-(877) 999-8240.